Privacy Policy

1. Introduction

BioInsight Labs ("we", "us", or "our") is an AI-powered laboratory management platform that provides results tracking, predictive maintenance, test panel analysis, and inventory management. This Privacy Policy explains how we collect, use, and protect your information when you use our platform (the "Service").

2. Information We Collect

We collect the following types of information:

• Account information: Your name, email address, and role (admin, lab technician, etc.) when you create an account or are invited by an administrator.
• Laboratory data: Lab results, patient identifiers, equipment records, inventory data, test panel configurations, and activity logs that you enter into the platform.
• Billing information: Subscription plan details and transaction references processed securely through our payment provider. We do not store credit card numbers.
• Usage data: Information about how you interact with the Service, including device type, browser, and access times.

3. How We Use Your Information

• To provide, operate, and maintain the BioInsight Labs platform.
• To process subscription payments and manage your plan.
• To send maintenance alerts, lab reports, and account-related notifications.
• To generate AI-powered interpretations and predictions based on the data you provide.
• To improve our features, performance, and user experience.
• To comply with legal obligations and enforce our terms of service.

4. AI and Data Processing

BioInsight Labs uses artificial intelligence to generate clinical interpretations of lab results, predict equipment maintenance needs, and optimize test panels. The data you input — such as result values, patient identifiers, and equipment metrics — is processed by our AI systems to deliver these insights. AI-generated content is supplementary and should be reviewed by qualified laboratory professionals before clinical decisions are made.

5. Data Sharing and Disclosure

We do not sell your data. We may share information with:

• Service providers: Third-party vendors that support our operations (e.g., payment processing, email delivery, cloud hosting), bound by confidentiality obligations.
• Legal compliance: If required by law, court order, or to protect our rights and the safety of others.

6. Data Security

We implement industry-standard security measures including encryption in transit and at rest, access controls, and audit logging. Access to sensitive data is restricted to authorized personnel and controlled through role-based permissions. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your laboratory data for as long as your account is active or as needed to provide the Service. You may request deletion of your data at any time by contacting us. Certain information may be retained to comply with legal obligations or for legitimate business purposes such as audit trails.

8. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to legal retention requirements.
• Opt out of non-essential communications.
• Export your laboratory data in a portable format.

9. Cookies

The Service uses essential cookies to function properly — such as maintaining your session and remembering preferences. We do not use cookies for third-party advertising or cross-site tracking.

10. Children's Privacy

BioInsight Labs is designed for professional laboratory use and is not directed at children under 16. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or your data, please reach out to us: